Application Terms

These Terms and Conditions ("Terms") govern your access to and use of the Flow Quote platform (the "Service") operated by Flow Quote Ltd ("we", "our", or "us").

By accessing or using our Service, you agree to be bound by these Terms.

1. Use of the Service
‍1.1 EligibilityYou must be at least 18 years old to use Flow Quote. By using the platform, you represent that you meet this requirement and have the authority to enter into this agreement.
1.2 Account RegistrationTo access certain features, you must create an account. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
1.3 Permitted UseYou agree to use the Service only for lawful purposes and in accordance with these Terms.

Flow Quote is intended for use by contractors and trade professionals managing their businesses.

2. Subscription & Payment
‍2.1 Pricing and Plans
Some features require a paid subscription. Details of our plans and pricing are available on our website and are subject to change with notice.
2.2 Billing
You authorize us to charge your payment method on a recurring basis. Subscriptions renew automatically unless cancelled prior to the billing cycle.
2.3 Cancellation and Refunds
You may cancel your subscription at any time. Refunds are not provided for partial billing periods, except where required by law.

3. User Data and Privacy
‍3.1 Customer Data
You retain all rights to your uploaded customer and business data. We will only access or use this data to provide and improve the Service or as required by law.
3.2 Data Security
We implement appropriate technical and organizational measures to protect your data. However, you acknowledge that no internet transmission is completely secure.
3.3 Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using Flow Quote, you consent to our data practices.
3.4 GDPR Compliance
Flow Quote Ltd is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, where applicable. We act as a data processor on behalf of our users (the data controllers) with respect to the personal data of their customers and contacts stored or processed through the Service.By using Flow Quote, you confirm that:You have a lawful basis for collecting and processing any personal data entered into the Service.You will only upload and process personal data in accordance with applicable data protection laws.You will provide necessary data protection notices and obtain appropriate consents from your customers where required.As part of our GDPR obligations:We implement appropriate technical and organizational security measures to protect personal data.We provide data subjects with rights including access, rectification, and deletion of their personal data.We will notify users without undue delay of any data breach involving personal data.For more information, including our Data Processing Agreement (DPA), please refer to our Privacy Policy or contact us at [support@flowquote.com].

4. Intellectual Property
‍All intellectual property rights in the Service and content (excluding your uploaded data) belong to Flow Quote Ltd or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

5. Acceptable Use Policy
‍You agree not to:Use the Service for any illegal or fraudulent activity.Attempt to reverse engineer or disrupt the platform.Upload malicious code or interfere with other users' use.Violation of this policy may result in immediate termination of your account.

6. Termination
‍We reserve the right to suspend or terminate your access to the Service at our sole discretion, with or without notice, if you violate these Terms or if your use causes harm to the Service or other users.

7. Disclaimers and Limitation of Liability
‍7.1 No Warranty
The Service is provided "as is" and "as available" without warranty of any kind, either express or implied. We do not guarantee the Service will be error-free or uninterrupted.
7.2 Limitation of Liability
To the maximum extent permitted by law, Flow Quote Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Service.

8. Indemnification
‍You agree to indemnify and hold harmless Flow Quote Ltd from any claims, losses, damages, and expenses arising out of your use of the Service, violation of these Terms, or infringement of any rights.

9. Modifications
‍We may update these Terms from time to time. We will notify you of any material changes. Continued use of the Service constitutes acceptance of the revised Terms.

10. Governing Law
‍These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

11. Contact
‍If you have any questions or concerns, contact us at:Flow Quote Ltd
Email: [notifications@flowquote.com]

This Privacy Policy explains how Flow Quote Ltd (“Flow Quote”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal data when you use our platform, website, and services (the "Service"). We are committed to protecting your privacy and ensuring compliance with the UK GDPR, EU GDPR, and other applicable data protection laws.

‍1. Who We Are
‍Flow Quote Ltd is a software-as-a-service (SaaS) company that provides contractors and trade professionals with tools to manage invoices, project scheduling, and customer data.

‍Data Controller (Website Visitors & Subscribers): Flow Quote Ltd
‍Data Processor (Customer Data Handled by Users): Flow Quote Ltd, acting on behalf of you (the contractor/user)

‍2. What Data We Collect
‍A. Data You Provide
‍Name, email address, company name, and contact detailsLogin credentialsBilling and payment informationProject, customer, and invoice data you upload to the platform
B. Data We Collect Automatically
‍IP address and device/browser detailsUsage logs and activity within the appCookies and tracking data (see section 6)
C. Data From Third Parties
‍Payment providers (e.g. Stripe)Analytics services (e.g. Google Analytics)

‍3. How We Use Your Data
‍We use your personal data for the following purposes:To create and manage your accountTo provide and improve the ServiceTo process payments and invoicesTo communicate with you (e.g. support, updates, marketing emails)To ensure platform security and prevent fraudTo comply with legal obligations

‍4. Legal Basis for Processing (UK/EU GDPR)
‍We process personal data under the following legal bases:
‍Contractual Necessity – to deliver our services to you
‍Legitimate Interests – for internal analytics, fraud prevention, and customer serviceConsent – where we send marketing communications
‍Legal Obligation – where required to comply with laws or respond to legal requests

‍5. Sharing Your Data
‍We do not sell your personal data. We may share it with:
‍Service providers (e.g. cloud hosting, payment processors)
‍Legal authorities if required to comply with laws or defend legal claims
‍Third-party tools integrated with Flow Quote (e.g. email or CRM systems), only with your authorisationAll third parties are subject to strict data processing agreements.

‍6. Cookies & Tracking
‍Flow Quote uses cookies and similar technologies to:Maintain your sessionUnderstand usage patternsImprove performance and user experienceYou can control cookie preferences via your browser settings.

‍7. Data Retention
‍We retain your personal and customer data:As long as your account is activeFor up to 6 years after closure for legal and audit reasons (unless earlier deletion is requested)Customer data uploaded by users may be deleted at any time via the platform.

‍8. Your RightsUnder GDPR, you have the following rights:
‍Right to Access – Request a copy of your data
‍Right to Rectification – Correct inaccurate data
‍Right to Erasure – Request deletion of your data (“right to be forgotten”)
‍Right to Restriction – Ask us to limit processing
‍Right to Data Portability – Transfer your data to another provider
‍Right to Object – Withdraw consent or object to marketingTo exercise these rights, contact us at [notifications@flowquote.com].

‍9. International Data Transfers
‍If we transfer your data outside the UK or EEA, we ensure appropriate safeguards such as:Standard Contractual Clauses (SCCs)Transfers to countries deemed adequate by the UK or EU

‍10. Data Security
‍We take data protection seriously and implement industry-standard measures including:SSL encryptionFirewalls and access controlsData backups and disaster recovery

‍11. Children's Privacy
‍Our Service is not intended for use by individuals under 18. We do not knowingly collect data from children.

‍12. Changes to This Policy
‍We may update this Privacy Policy from time to time. When we do, we will notify users via email or platform notification. Continued use of the Service constitutes acceptance of the changes.

‍13. Contact UsFlow Quote Ltd
Email: [notifications@flowquote.com]

This User Policy outlines the rules, conduct expectations, and responsibilities of users (“you”, “your”) when accessing and using the Flow Quote platform operated by Flow Quote Ltd.

By creating an account and using our services, you agree to adhere to the following standards of conduct and responsibilities.

‍1. User Responsibilities
‍1.1 Accurate InformationYou agree to provide true, current, and complete information when registering and using Flow Quote. You are responsible for maintaining and updating this information to keep it accurate.
1.2 Account SecurityYou are responsible for safeguarding your account credentials. You agree not to share your login details or allow unauthorized access to your account.
1.3 Lawful UseYou may only use the Service for lawful purposes and in compliance with all applicable laws, regulations, and contractual obligations (including GDPR, data protection, and financial laws).
1.4 Data HandlingYou are solely responsible for:Ensuring you have the right to upload and process customer data in the systemManaging and securing any personal or financial data stored within your Flow Quote accountResponding to data subject requests related to personal data you control (e.g. deletion or correction requests from your customers)
1.5 PaymentsYou agree to pay all applicable subscription or usage fees in a timely manner. You must ensure your payment method is valid and up to date.

‍2. Prohibited Conduct
‍You agree not to:
Use the platform for any unlawful, fraudulent, or harmful activity
Misuse the platform to store or distribute viruses, malware, or harmful code
Reverse engineer, duplicate, or resell any part of the Service without express written consent
Attempt to gain unauthorized access to other users’ accounts or data
Send unsolicited commercial communications (spam) through or using Flow Quote

‍3. Third-Party Integrations
‍If you connect third-party services (e.g. email platforms, CRMs, payment processors) to Flow Quote, you are responsible for:
Complying with the terms of those services
Managing the permissions and data flow between systems
Ensuring customer data shared via integrations is handled lawfully

‍4. Platform Usage Limits
‍We may impose reasonable limits on:
Storage spaceAPI calls
Frequency of platform access or actions (e.g. for performance reasons)
These limits will be clearly communicated and are subject to change with notice.

‍5. Consequences of Violation
‍Violating this User Policy may result in:
Suspension or termination of your account
Legal action or reporting to authorities
Data deletion without notice (in severe cases)
We reserve the right to investigate and take action at our sole discretion.

‍6. Reporting Abuse or Breaches
‍If you become aware of misuse of the Service or a breach of this policy, please report it immediately to: notifications@flowquote.com

‍7. Updates to This Policy
‍We may update this User Policy from time to time. Users will be notified of material changes. Continued use of the Service after such updates constitutes acceptance.